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Terms and Conditions That Apply to Your luckygame Account

Before you start placing wagers on PBA match-ups or switching over to live baccarat after the final buzzer, these Terms and Conditions set out exactly what you agree to when you open and use your luckygame account.

Applies to all account holdersCovers GCash, Maya & InstaPay useGoverned by applicable local lawUpdated terms are always posted hereContact support for any clause questions
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luckygame Terms and Conditions That Apply to Your luckygame Account
ACCOUNT SECURITY STANDARDS

How We Handle Your Account Data and Security Under These Terms

Your account security is a direct obligation we take on under these terms, not a side feature. We use encrypted connections across the site and during every payment interaction — whether you are sending funds via InstaPay or checking your balance through your mobile browser in Makati. These four areas spell out how we fulfil that obligation in practice.

Data Handling

We collect only the account information needed to verify your identity and process payments. We do not sell your data to third parties, and we retain it only as long as your account is active or as required by applicable law.

Cookie Use

Cookies on luckygame remember your login session and your preferred payment method — GCash or Maya — so you are not re-entering details on every visit. You can manage cookie preferences in your browser settings at any time.

Account Security Practices

Every login triggers an OTP verification step to your registered mobile number. If you spot an unrecognised login attempt, flag it immediately through live chat so we can lock and review the account without delay.

Requesting Changes and Corrections

To update your registered details — name, mobile number, or linked e-wallet — submit a request through account settings with a valid ID. Changes to payment details such as a new GCash number require re-verification before the next withdrawal.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you believe a specific rule has been applied incorrectly to your account, our support team is the right first stop. You can reach us through live chat, email, or by submitting a request directly from your account dashboard. Queries about payment terms — including GCash or Maya transaction disputes — are handled by the same team and routed to our payments desk when needed.

Live Chat Open the chat icon from any page on the site. Give your account username and the specific clause or transaction you want to discuss so we can pull up your record.
Email Support Send your terms-related query to our support address. Include your registered email, the section of the terms in question, and any relevant transaction ID or date.
Account Dashboard Log in, go to your account settings, and use the Help or Contact Us option. This path links your message directly to your account record for faster handling.

Common Questions About luckygame Terms and Conditions

These are the questions we hear most often about how the Terms and Conditions apply to real account situations — from payment rules to account closures. If your question is not here, reach out through live chat or the account dashboard.

The core terms are the same regardless of whether you deposit via GCash, Maya, or InstaPay. Payment-specific processing rules — like transfer limits set by the e-wallet provider — are noted in the payments section of your account.

We post the updated terms on this page with a clear effective date. Continuing to log in and place bets after that date means you accept the revised terms. We send a notification to your registered email when significant changes are made.

Yes. We may suspend or close an account if there is evidence of fraudulent activity, multiple accounts held by the same person, or a breach of the account-conduct rules. We will notify you by email and state the reason where we are permitted to do so.

Start by opening a live chat and providing your account username, the bet or transaction ID, and the date it occurred. Our team logs the dispute and escalates it to the relevant desk — payments or sportsbook — within the response window stated in your account.

Access to luckygame and the enforceability of these terms depend on local law and your eligibility as a player in the Philippines. We do not make specific legal-jurisdiction claims here — consult local legal advice if you need clarity on your specific situation.

Submit a data-deletion request through the Help option in your account dashboard or by emailing support. We will process it in line with our data retention obligations under applicable law, and confirm completion once the account record has been handled.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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